Our Hassle-Free 14-Day Return Policy
At Dr. Nutrition 360, we stand behind the quality of our products and strive to ensure your satisfaction with every purchase. We understand that circumstances may arise where you need to initiate a return. Hence, we’ve crafted a straightforward 14-day return policy, granting you ample time to assess your item and request a return if needed.
Eligibility Criteria: For your return to be eligible, your item must be in the same condition as when you received it—unworn, unused, with tags intact, and in its original packaging. Please ensure you have the receipt or proof of purchase handy when making a return request.
Initiating a Return: To initiate a return, simply contact us at email@example.com. Subsequently, ship the item to our return processing center located at 3681 McNicoll Ave, Scarborough, ON M1X 1C3, using the provided return shipping label and following the accompanying instructions. Please note that returns sent without prior authorization will not be accepted.
Damages and Issues: Upon receiving your order, promptly inspect the items. If you discover any defects, or damages or receive the incorrect item, please contact us immediately. We are committed to evaluating and rectifying the issue promptly.
Exceptions / Non-Returnable Items: Certain items fall under the non-returnable category, such as perishable goods, custom products, and personal care items. Additionally, hazardous materials, flammable liquids, and gases cannot be returned. Should you have inquiries about a specific item, feel free to get in touch with us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges: For a swift exchange process, we recommend returning the item you have and, upon approval, making a separate purchase for the desired item. This ensures a seamless transaction, allowing you to receive the product you want without delay.
Refunds: Upon receiving and inspecting your return, we will promptly notify you of the approval or denial of your refund. If approved, your refund will be processed within 10 business days via your original payment method. Keep in mind that the time it takes for your bank or credit card company to process and post the refund may vary.
We appreciate your trust in Dr. Nutrition 360 and are dedicated to making your return experience as seamless as possible. Should you have any questions or concerns, do not hesitate to reach out to us at firstname.lastname@example.org.